General conditions

This contract has as its object the provision of moving and storage service for furniture, goods or packages (hereinafter, the MERCHANDISE), from the collection address indicated by the CLIENT to one of the logistics centers of BOX2BOX, S.L. (hereinafter, the COMPANY), using one or several means of transportation.

The COMPANY has several storage centers located in different locations. Therefore, the assignment of the center where the MERCHANDISE will be stored will depend on operational and logistics availability, without this implying any modification in the price agreed with the CLIENT.

The service also includes the subsequent transfer of the MERCHANDISE from the storage center to the delivery address that the CLIENT indicates, always within the contract validity period.

The service will be considered completed once the COMPANY has delivered the MERCHANDISE at the agreed address, under the agreed conditions.

The services subject to this contract will be those described in the First Clause, together with all those additional ones that correspond to the service category contracted by the CLIENT. These complementary services, if applicable, will be specified in the particular conditions that are attached to this contract.

The COMPANY will perform once the transfer of furniture or belongings from the collection address indicated by the CLIENT to the assigned storage center, as well as its subsequent transport from said center to the delivery address that the CLIENT designates.

Any additional movement requested by the CLIENT subsequently —whether for intermediate deliveries or subsequent shipments— will be billed independently and will be at the CLIENT's expense, with a minimum cost of 9 euros.

The specific location of the MERCHANDISE within the facilities will be determined by the COMPANY, which may relocate objects between different logistics centers depending on its operations and availability, without this implying additional cost or contractual alteration for the CLIENT.

The CLIENT will not have direct or individualized access to the storage center. Only personnel authorized by the COMPANY may access the facilities and, upon request from the CLIENT, will be responsible for delivering the MERCHANDISE at the designated address.

The CLIENT must inform the COMPANY, at the request of the carrier, of any circumstance relevant to the correct execution of the contracted service, including access conditions to the property or premises, such as parking spaces, height of the dwelling, corridors, stairs, existence and availability of elevators or freight elevators, work in progress or any other operational detail.

In case the building does not have an elevator and it is necessary for the operators to go up or down stairs or steps, the COMPANY will apply a supplement calculated based on the volume of the MERCHANDISE and the corresponding floor. This supplement will be 5 euros (VAT included) for each square meter of merchandise transported, multiplied by the number of floors climbed or descended.

4.1

The COMPANY does not have the capacity or permits to perform work using ropes through windows, cranes or lifting platforms. If collection or delivery requires this type of services, the CLIENT must assume their hiring and cost independently.

It is understood that to carry out loading and/or unloading, the vehicle must be able to position itself at the door of the place of collection or delivery, or at most at a distance of 50 meters on foot. If for any reason (such as narrow streets, parking restrictions or pedestrian areas) this is not possible and additional effort is required, use of extra labor or smaller vehicles, the costs will be assumed by the CLIENT. The minimum supplement in these cases will be 50 euros.

In services where collection and delivery are carried out within the same locality, any supplement applied in collection will be equally applicable in delivery. If the point of origin and destination are in different localities, and any of them is outside the established service area (Madrid, Barcelona, Valencia, Malaga or Seville), a supplement of 0.90 euros will be applied for each additional kilometer traveled (round trip), taking as reference the center of the city where the service has been contracted. The localities covered by the service area can be consulted on our website.

Other applicable supplements:

• Dismantling and assembly: 60 euros per hour.
• Parking supplement: minimum 50 euros (except in pedestrian or restricted areas, where the cost may increase).
• Additional trip supplement: minimum 100 euros (independent service from the contract).
• Clean point: minimum 35 euros (may increase depending on volume).
• Box sale: 3 euros per unit.
• Box packaging: 7 euros per unit.
• Wardrobe-box sale: 8 euros per unit.
• Wardrobe-box packaging: 12 euros per unit.
• Stairs supplement: 5 euros per square meter per floor.
• Mileage supplement: 0.90 euros per kilometer (round trip).

The COMPANY undertakes to carry out the transfer and storage of the MERCHANDISE in accordance with what is indicated in the inventory signed by both parties, for the price and conditions established in the corresponding particular conditions, increasing, if applicable, the additional expenses contemplated in clause FOURTH.

It will be the CLIENT's responsibility to manage and assume any administrative formality necessary to carry out the move. Likewise, the following concepts are not included in the contract price: fees, customs duties, taxes, certificates of origin or residence transfer, consular expenses, transshipments or any other cost derived from legal or administrative requirements associated with the execution of the service. These expenses will be at the CLIENT's expense, and the COMPANY must justify them documentarily in case of requirement.

Unless expressly agreed otherwise, payment for the service will be made as follows:

1. To formalize the reservation, the CLIENT must pay a minimum deposit of 30 euros, whose amount may vary depending on the contracted service. Payment will be made by credit or debit card through a secure link sent by email.
2. Once collection is completed, payment will be made for the services actually provided up to that moment, including collection transport, applicable supplements and the first monthly payment of storage, deducting the amount already paid as deposit. This charge will be made on the card provided by the CLIENT.
3. Subsequent monthly payments will be charged in the same way, in advance, with monthly periodicity. The charge will be made every 30 or 31 natural days (as appropriate), while the CLIENT maintains the use of the storage center.

The storage service will be automatically renewed at the end of each monthly, semiannual or annual period (as agreed), unless the CLIENT communicates the cancellation with a minimum advance notice of 15 natural days with respect to the renewal date (in the case of monthly installments).

The COMPANY reserves the right to modify the monthly installment amount or the transport service once the first six (6) months of contract have elapsed, with a maximum increase limit of 15%. This price review is justified by eventual variations in operational costs, and cannot be carried out more than twice a year.

When the CLIENT requests the delivery of their belongings, the amount corresponding to transport and associated supplements will be charged directly to the credit or debit card previously provided.

The COMPANY will deliver to the CLIENT a receipt for each amount received and, once the move is completed, will issue the corresponding invoice in accordance with the provisions of Royal Decree 1496/2003, which approves the Billing Regulation and modifies the Value Added Tax Regulation.

The minimum duration of the contract will be three (3) months, counted from the day on which the collection of the CLIENT's belongings is carried out.

The storage service will be automatically and successively renewed at the expiration of each contracted period (monthly, semiannual or annual, as appropriate), unless the CLIENT communicates in writing their intention not to renew with a minimum advance notice of fifteen (15) natural days with respect to the renewal date.

The CLIENT may opt for a discount on the monthly installment if they commit to a minimum permanence period of six (6) or twelve (12) months, maintaining month-to-month payment. In case of non-compliance with said commitment, the CLIENT must pay the difference corresponding to the remaining monthly installments until completing the agreed period, calculated based on the standard rate without discount.

Once the initial permanence period is completed, the contract will be automatically renewed for the same previously agreed term. However, in this new renewal, the CLIENT may cancel the contract at any time before completing the new full period. In that case, they must reimburse the discount applied during the monthly installments already elapsed of the new period.

The CLIENT undertakes to keep the payment methods linked to the contract updated. In case of expiration, error or rejection of the payment method, BOX2BOX, S.L or AN EXTERNAL COLLECTION COMPANY will notify the CLIENT to remedy the incident as soon as possible.

In case of total or partial non-payment, bank return or delay in payment of the agreed installments, a surcharge of 15% monthly on the unpaid amount will be applied, as a penalty, without prejudice to the legal or late payment interest that may apply.

If within 20 natural days from the formal payment requirement made by BOX2BOX, S.L OR AN EXTERNAL COLLECTION COMPANY, the CLIENT has not regularized the debt, the contract may be terminated automatically, without the need for judicial declaration. In such case, the CLIENT must indicate day, time and place for the return of belongings, after full payment of the amounts owed.

If, once the contract is terminated, the CLIENT does not indicate a destination for the withdrawal of goods nor satisfies the pending amounts, BOX2BOX, S.L. will keep the goods for a maximum period of SIX (6) months, as a deposit. During this period, contractual installments will continue to accrue as occupation and maintenance of the space, and at any time, after payment of the pending amounts, may request the delivery of stored goods according to the agreed rates.

After said period without the CLIENT having proceeded to payment and withdrawal of goods, BOX2BOX, S.L. reserves the right to dispose of the goods without more limitations than those established by Law, as the merchandise stored in the facilities is understood to be "abandoned". For this reason, and after SIX MONTHS without the non-payment situation having been remedied, a new communication will be sent to the client via email, this being the usual means of communication agreed by the parties. In said communication they will be warned that, after SEVEN (7) additional days without action on their part, BOX2BOX, S.L. will understand in accordance with the provisions of article 460 of the Civil Code, that the conduct and action of the client translates into their will to stop exercising the factual power they had over the goods, therefore these being suitable for occupation by BOX2BOX S.L.

Additionally, the client authorizes BOX2BOX, S.L. so that it may choose between:

• Proceed to the sale of goods to third parties, directly or through the hiring of a specialized company. The income obtained from said sale will be allocated, first, to cover the expenses incurred by BOX2BOX, S.L. in the collection and cleaning of the storage unit and in the sale of the goods; subsequently, to cover the pending debts of the CLIENT against BOX2BOX, S.L. by virtue of this contract; and, finally, if there is a remaining balance, it will be made available to the CLIENT.
• Proceed to the delivery of goods without profit motive (e.g. NGOs or people in need) that BOX2BOX, S.L. determines to give them the destination that these deem convenient.

If the goods are offered and are not accepted due to lack of interested parties or, in case of opting for the sale of goods, BOX2BOX, S.L. fails to sell them, the client authorizes BOX2BOX, S.L. to proceed to give them the destination it deems convenient, including their destruction or transfer to a landfill, at the expense and charge of the client, who waives claiming that they be credited with the destination given to the goods. In any of the above cases, BOX2BOX, S.L. may pass on to the client the amount of the cost of collection, cleaning and sale, destruction or transfer of goods.

In any case, and without prejudice to all the above, BOX2BOX, S.L. reserves the actions it may exercise against the client for the amount owed, carrying out, in any case, formal certified communication with content verification sent to the email designated by the client, prior to initiating legal actions.

The CLIENT declares, under their exclusive responsibility, that the packages, furniture or merchandise subject to transfer and storage constitute legal goods, and do not contain flammable materials, explosives, dangerous or perishable food products.

Likewise, the CLIENT declares to know the exact content of all packages and states to have full responsibility for the stored objects. In case the CLIENT delivers merchandise previously packaged in boxes, bags, backpacks, suitcases or similar that are closed or sealed, and whose content has not been inspected by the COMPANY, it will not be responsible for losses, damages or deterioration that may occur in said objects.

It is expressly recommended not to store televisions or similar electronic devices without their original packaging. The transport and handling of these items entails inherent risks that cannot be avoided if the packaging used is not the manufacturer's specific one. In case the CLIENT includes this type of devices in the inventory without their original box, the COMPANY declines all responsibility for possible damages caused during transport or storage.

The CLIENT is responsible for using adequate packaging in optimal conditions, assuming the consequences derived from the use of defective, inadequate or insufficient materials. This responsibility extends both to possible damages to the merchandise itself, as well as to third parties, to the COMPANY personnel, to the handling equipment or to the means of transport used.

To facilitate compliance with this obligation, BOX2BOX, S.L. offers the CLIENT its own professional packaging service, whose rate starts from 10 euros (calculated based on the space occupied in square meters). In case the CLIENT does not use said service nor provides adequate packaging, it will be understood that the merchandise is not covered by the COMPANY's insurance, nor will it be subject to claim by the CLIENT in case of deterioration, loss or damage.

The COMPANY undertakes to prepare a detailed inventory of the furniture, belongings and objects delivered by the CLIENT for their transfer and storage. Said relationship will be signed and sealed by a responsible person from the COMPANY and a copy will be delivered to the CLIENT.

Before collection, the CLIENT must make an express and detailed declaration of objects that have a particular value. It will be mandatory to warn about any object whose unit value exceeds five hundred (500) euros.

The transport and storage of goods of an artistic, historical or collection nature is strictly prohibited, given their special nature and the associated risk.

Likewise, when in the opinion of the COMPANY personnel there is a possibility of deterioration, damage or risk associated with the handling of any object —whether due to being in poor condition, being structurally fragile, presenting visible defects, or due to its packaging form—, this circumstance will be recorded expressly in the inventory. In such cases, the COMPANY may decline any type of responsibility for possible defects that derive from the transport or storage of said goods.

The COMPANY undertakes to insure the transported, handled and stored merchandise, as long as they are correctly reflected in the inventory, for a maximum total value of three thousand (3,000) euros.

Additionally, a coverage limit of five hundred (500) euros per object, furniture or individual piece is established. In case the total value of the merchandise subject to the service exceeds 3,000 euros, the CLIENT may contract, at their own expense, additional private insurance that covers the excess value not included in the basic policy offered by the COMPANY.

The COMPANY will inform the CLIENT of the name of the insurance company and the current policy number at the CLIENT's request.

Once the move is completed, the CLIENT must sign a copy of the inventory delivered by the Carrier, confirming the proper receipt of all furniture, belongings and boxes subject to the contracted service.

From that moment, and unless otherwise indicated in writing, it will be understood that the provision of the service has concluded in its entirety or in the part corresponding to the delivery made.

The CLIENT will have a maximum period of forty-eight (48) hours from delivery to communicate in writing to the COMPANY any damage, loss or defect detected in the delivered objects. After said period, no claim will be accepted in relation to the state of the goods.

In case the CLIENT requests the withdrawal of their belongings directly at the COMPANY facilities, using an external carrier, they must previously communicate to said responsible person their obligation to review and verify the state of the objects before loading. Once the merchandise is withdrawn from the facilities, the COMPANY will not assume any responsibility for damages, losses or subsequent claims, as it is considered that external transport may be the origin of said damages.

1. Cancellation or postponement of the service by the CLIENT
   The cancellation or postponement of the furniture and belongings collection service by indication of the CLIENT with less than 72 hours notice will result in compensation in favor of BOX2BOX, S.L. for an amount of 90 € (VAT included), when it comes to the initial collection.
   For other transport services (additional deliveries or other collections), the compensation will be equivalent to the cost of displacement and logistics resources already mobilized.
   If the CLIENT notifies the cancellation or postponement with more than 72 working hours in advance, no compensation will proceed for either party.
   
   
2. Time slot and penalties for CLIENT absence or delay
   The service will be carried out within a time slot determined by BOX2BOX, S.L. The CLIENT must be available at home during said time slot.
   In case of unjustified delay or absence, the following penalties will be applied:
   • Delay of more than 20 minutes: penalty of 20 €
   • Delay of more than 50 minutes: penalty of 50 €
   • Total non-appearance (not answering phone/intercom): penalty of 90 € and immediate cancellation of the service
   
   
3. Right of withdrawal
   The CLIENT may exercise their right of withdrawal from the contract without need for justification or penalty within a period of 14 natural days from contracting, provided that the service has not begun.
   In case the CLIENT exercises withdrawal within 72 hours before the scheduled collection date, BOX2BOX, S.L. may demand payment of the expenses incurred up to that moment, including the displacement cost and the mobilized logistics resources (up to a maximum of 90 €).
   
   
4. Exercise of the right of withdrawal
   The CLIENT must communicate their decision to withdraw from the contract by email addressed to hola@box2boxstorage.com, including in the body of the email or as an attachment the following information:
   
   
   Attention to BOX2BOX, S.L. I hereby communicate/we communicate (*) that I withdraw/we withdraw (*) from my/our (*) service provision contract: — Ordered on (*) / Received on (*) — Name of the consumer or consumers — Address of the consumer or consumers — Date (*) Cross out what does not apply.

Any notification or communication that must be made between the parties by virtue of this contract must be made in writing, through any means that allows accrediting both the content of the message and its receipt by the recipient.

Notifications will take effect from the date of their effective receipt at the physical or electronic address designated by each party in the particular conditions of the contract. For operational purposes, the email provided by the CLIENT will be considered the usual communication channel between the parties, unless expressly stated otherwise.

For the resolution of any conflict, discrepancy or controversy derived from the interpretation, execution or application of this contract, the parties expressly submit to the jurisdiction of the Courts and Tribunals of the city of Madrid, waiving any other jurisdiction that might correspond to them.

Neither party will be responsible for contractual breaches that have their direct cause in force majeure cases, understood as those events that, being unforeseeable or inevitable, prevent total or partial compliance with contractual obligations.

Among others, the following will be considered cases of force majeure: fires, floods, earthquakes, pandemics, general or sector strikes, armed conflicts, acts of terrorism, government decisions, cuts of essential supplies or any other fact beyond the reasonable control of the affected party.

In case a force majeure situation occurs, the affected party must notify the other party with the greatest possible brevity, temporarily suspending contractual obligations while said situation persists. Once the cause of force majeure is overcome, the parties must resume contract compliance under the originally agreed terms.