Frequently asked questions - Moving

Question 1

What does the moving service include?

Accepted Answer

Our service includes everything necessary so that you do not lift a finger: Professional packaging with protective materials, disassembly of furniture that needs it, careful loading into the van, door-to-door transport, unloading at your new home, furniture assembly, packaging removal, basic insurance included.You just have to tell us what is moving and where.We take care of the rest.

Question 2

Do I have to pack my things before moving?

Accepted Answer

No, we take care of all the packaging.Our team brings all the necessary materials: boxes of different sizes, bubble wrap, protective blankets, plastic wrap and tape.We carefully pack each object according to your needs.If you prefer to pack some personal things yourself (clothes, important documents), no problem.But the normal thing is that you arrive and you don't have to do anything.

Question 3

Can I store things that don't fit in my new house?

Accepted Answer

Yes, we offer furniture storage service if you need to store furniture or objects temporarily.It is an ideal service for you if your new house is smaller or if there is some time between moves.We collect what you need, store it in our secure storage rooms and return it to you when you ask for it.Prices from €31/month with the first collection free.You can view your inventory from your mobile at any time.

Question 4

What do I do with old furniture that I don't want to take?

Accepted Answer

We offer furniture and belongings removal service.If there are things that you do not want to take to your new home, we will take care of removing them and managing them responsibly (donation, recycling or clean point).We save you from having to download them yourself or hire a separate service.Cost according to volume, we give you a budget along with the move.

Question 5

Do you do office moves in Madrid?

Accepted Answer

Yes, we do office and business moves in Madrid.We adapt to your schedules (evenings, weekends) so as not to interrupt your activity.Includes: disassembly of office furniture, packaging of computer equipment, safe transportation, assembly in the new office.Experience with tables, office chairs, filing cabinets, computer equipment.Request a specific quote for your office.

Question 6

What happens if there is furniture that does not fit through the elevator or stairs?

Accepted Answer

There is always a solution.The most common thing is to completely disassemble the furniture so that it can pass through the door or staircase (closets, beds, modular sofas).If it still doesn't fit, we use a crane or pulley system to lift it up the facade or balcony.This is common in old buildings in Madrid (Malasaña, Chueca, Chamberí).The cost of the crane is €150-€400 depending on height, and we will inform you before proceeding.If you have large furniture or an old building without an elevator, mention it when requesting a quote to evaluate it.

Question 7

Do you move pianos or large musical instruments?

Accepted Answer

We currently do not move pianos or large instruments such as grand pianos, organs or harps.However, we do transport smaller instruments such as guitars, violins or keyboards with specialized packaging.For pianos, we recommend contacting companies specialized in transporting pianos that have the necessary technical equipment (cranes, specific protections and specialized insurance).

Question 8

Can you disassemble and assemble all the furniture?

Accepted Answer

Yes, we disassemble and assemble all the furniture that needs it: beds, wardrobes, tables, shelves, chests of drawers... We carry the necessary tools and keep all the screws and pieces organized.At the destination, we assemble everything in its place.If any piece of furniture is very complex (e.g. special designer furniture) or very old, we evaluate it carefully so as not to damage it.Everything is included in the price of the move.

Question 9

How much does a move cost in Madrid?

Accepted Answer

The price depends on the size of your home and the services you need.As a guide: Studio or 1 room from €150-200.2-3 bedroom apartment from €350-550.4+ bedroom apartment from €600-€900.The price includes everything: professional packaging, disassembly and assembly of furniture, loading, transportation and unloading.No surprises.To give you an idea: renting a van costs you about €90 + gas + parking + all your effort.With us, for little more, professionals take care of everything.Request a quote without obligation in 15 minutes and we will give you a fixed price.

Question 10

Do you do economical removals in Madrid?

Accepted Answer

Yes, and many times we are cheaper than doing it yourself by renting a van.Do the numbers: Rental van €80-90 + Gasoline €30-40 + Parking €20-30 = Total €130-160 plus all your effort and risk of breaking something.With Box2Box: Complete professional moving from €150-€200 with packaging, loading, transport, unloading, assembly, insurance included and zero effort.Savings tips: move during the week (better price than weekends), avoid the end of the month if you can, reduce what you don't need before moving.

Question 11

How is the price of my move calculated?

Accepted Answer

The price is mainly based on: The size of your home (volume of furniture and boxes).Whether or not there is an elevator at the origin and destination (floors without an elevator require more time and effort).The distance between your current house and the new one.Extra services that you need (packaging of special objects, removal of old furniture...).To give you an exact price, fill out our online form or send us photos of what needs to be moved via WhatsApp.We give you a closed quote in 15 minutes.

Question 12

In which areas of Madrid do you move?

Accepted Answer

We cover the entire city of Madrid and its metropolitan area.Madrid capital: All neighborhoods (Centro, Salamanca, Chamberí, Retiro, Latina, Carabanchel, Tetuán, Chamartín, Vallecas, Moratalaz, Ciudad Lineal, Hortaleza, Fuencarral, Moncloa, Villaverde, Usera, Barajas...).Metropolitan area: Alcorcón, Móstoles, Leganés, Getafe, Fuenlabrada, Alcobendas, Pozuelo, Majadahonda, Las Rozas, Torrejón, Alcalá de Henares, Parla... We also do removals to and from other cities in Spain.No surcharges per area within Madrid and metropolitan area.

Question 13

Do you move between neighborhoods in Madrid?

Accepted Answer

Yes, it is our most frequent type of move.We cover all neighborhoods: Centro, Salamanca, Chamberí, Retiro, Latina, Carabanchel, Tetuán, Vallecas, Moratalaz, Ciudad Lineal, Hortaleza... We know perfectly the particularities of each area (old buildings without elevator in Malasaña, access restrictions in the center, loading zones).Price examples: Studio from Malasaña to Chueca from €150.2-bedroom apartment from Chamberí to Salamanca from €350.Being short distances, we complete the move on the same day.

Question 14

What happens if something breaks during the move?

Accepted Answer

All our moves include basic insurance at no extra cost.Covers damage to furniture and objects during loading, transportation and unloading.If something is damaged, we document it with photos, assess the cost of repair or replacement, and manage compensation according to the policy.In more than 2,000 moves in Madrid, damage is very rare (less than 0.5%).For high-value items (art, antiques, grand pianos), we offer optional extended insurance.If you rent a van yourself, you do not have contents insurance.

Question 15

Do you have moving insurance?

Accepted Answer

Yes, all our moves include basic insurance at no additional cost.Covers all your belongings during the move: damage during loading, transport or unloading, breakage due to handling, losses during transfer.If you have very valuable items (art, antiques, jewelry, grand pianos), we recommend taking out optional extended insurance.The cost is small (1-3% of the declared value) and gives you full coverage.Very low accident rate: less than 0.5% of incidents in more than 2,000 moves.

Question 16

How long does a move take in Madrid?

Accepted Answer

It depends on the size of your home.Studio or small apartment: 2-4 hours.2-3 bedroom apartment: 4-6 hours.Large apartment with 4+ rooms: 6-8 hours.These times include packaging, loading, transportation, unloading and complete assembly.Most moves in Madrid are completed on the same day.If you're in a hurry, we can arrange for an early start so you can sleep in your new home that same night.

Question 17

Do you offer urgent or express moving service?

Accepted Answer

Yes, we can do urgent removals in Madrid with short notice.If you need to move quickly due to an emergency, work or any unforeseen event, call us.Depending on availability, we can organize your move in 24-48 hours.The price may have a slight supplement due to urgency, but we do our best to adjust to your situation.

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