Frequently asked questions in Chueca

Question 1

What is the difference between a traditional furniture storage unit and Box2box?

Accepted Answer

The main differences are convenience, price and flexibility.Traditional: you rent a van, load it, transport it to the industrial estate.Box2box: our team picks up at your home, disassembles and professionally packs.To recover furniture, traditional: you must go to the polygon, search, load and return.Box2box: you request the furniture you want from your mobile phone and we bring it to you assembled.Price: traditional €90-150/month for full meters + 2-3 month deposit.Box2box: from €59/month for real volume, without deposit.Disassembly and assembly is included, while in traditional ones you do it yourself or pay €150-250 extra.

Question 2

What type of furniture can I store in Madrid?

Accepted Answer

You can store all types of furniture: beds, wardrobes, sofas, chairs, tables, shelves, dressers, desks, garden furniture, appliances, boxes with belongings.We professionally dismantle large furniture such as wardrobes and beds.We store everything from the complete furniture of a home to individual pieces of furniture.Frequent cases: furniture during renovations, furniture between moves, family heirlooms, seasonal furniture or furniture that does not fit in your new apartment.

Question 3

Is furniture disassembly and assembly included?

Accepted Answer

Yes, professional disassembly is included when you pick up your furniture and assembly is included when you deliver it.Our team dismantles beds, wardrobes, shelves and any furniture that requires it.We use the right tools, keep labeled hardware and ensure subsequent assembly is correct.We also adjust doors and drawers so that everything works perfectly.No additional cost.

Question 4

How safe is my furniture in storage?

Accepted Answer

Your furniture is completely safe in our facilities with controlled climate control, 24/7 video surveillance, restricted access and comprehensive insurance.We pack them with specific protections: padded blankets, bubble wrap and corners.Only our team handles your furniture.You have a complete digital inventory of everything stored, accessible from your personal area at any time.

Question 5

Can I expand or reduce the storage space?

Accepted Answer

Yes, with total flexibility.To expand: you request collection of more furniture and we add it to the inventory.To reduce: you recover the furniture you want and the price automatically drops.The price is adjusted each month based on the actual volume stored.Without complicated procedures or penalties.Perfect for situations that evolve: you store furniture during renovation, you recover some when you finish, you add more if you buy new furniture that doesn't fit.

Question 6

Is furniture storage useful during renovations?

Accepted Answer

Yes, it is the most frequent use case.You completely empty your home for the renovation, we protect and store all your furniture in safe facilities while the work lasts, when the renovation is finished we return it to you assembled.Advantages: the furniture is not damaged by dust, bumps or humidity from the construction site, the workers work with more space and speed, you can carry out comprehensive renovations without worrying about where to put the furniture.You recover furniture when you need it, even before completing the complete renovation.

Question 7

What happens if I move to another city?

Accepted Answer

If you temporarily move to another city and return to Madrid, we will store your furniture for as long as necessary.When you return, we will deliver them to your new address.If you are moving permanently, we can deliver your furniture to the new city if it is within our coverage.It is more economical than making a complete immediate move if you do not yet have a permanent home.Frequent cases: temporary jobs in another city, temporary expatriation, search for housing from another location.

Question 8

Do you offer moving and furniture storage services?

Accepted Answer

Yes, we offer a combined service ideal for multiple situations: temporary moving when you have sold your apartment but the new one is not ready, partial moving when you move to a smaller apartment and not everything fits, moving with renovation when you buy an apartment to renovate, or temporary international moving.Advantages: One professional team for everything, disassembly and assembly included, complete digital inventory, flexible deliveries when you are ready, you pay only for real storage time.Much more convenient than coordinating a moving company and furniture storage separately.

Question 9

What is the price of a furniture storage unit in Madrid?

Accepted Answer

The price of a furniture storage in Madrid with Box2box starts from €59/month with everything included: home collection, professional disassembly, packaging with protections, secure storage 24/7 with surveillance, digital inventory of each piece of furniture, delivery with assembly.Unlike traditional furniture storage where you pay for full meters (from €90-150/month for 8m²), with Box2box you pay only for the actual volume that your furniture occupies.No deposits of 2-3 months, no minimum stay.Example: storing the complete furniture of a bedroom costs approximately €80-€110/month with everything included.

Question 10

Is there a minimum permanence?

Accepted Answer

There is no minimum permanence.You pay month by month and cancel whenever you want without penalty.You only need to notify 7 days in advance to coordinate the delivery of your furniture.Without deposits of 2-3 months as in traditional furniture storage.Total flexibility: if your renovation ends sooner or you find an apartment earlier than expected, you don't pay unnecessary extra months.

Question 11

Where do you offer furniture storage service in Madrid?

Accepted Answer

We offer service in all neighborhoods of Madrid: Centro, Salamanca, Retiro, Chamberí, Moncloa, Arganzuela, Carabanchel, Latina, Tetuán, Chamartín, Ciudad Lineal, Hortaleza, Vallecas, Moratalaz and Fuencarral.We also cover the metropolitan area: Alcorcón, Móstoles, Leganés, Getafe, Fuenlabrada, Alcobendas, San Sebastián de los Reyes, Pozuelo, Majadahorca, Las Rozas, Torrejón, Alcalá de Henares and Parla.We pick up your furniture wherever you are at no additional cost per area.

Question 12

Can I recover just some furniture?

Accepted Answer

Yes, you can recover only the specific furniture you need.You access your digital inventory, select exactly the furniture you want, request delivery and we bring it to you assembled.The next month's price automatically drops based on the new stored volume.No minimums or penalties for partial withdrawals.Frequent cases: you recover the bed when you move but leave other furniture in storage, or you gradually recover furniture as you furnish your new home.

Question 13

How long does furniture delivery take?

Accepted Answer

Delivery is made as soon as we coordinate with you the date and time slot according to your preference (morning 9 a.m. to 2 p.m. or afternoon 3 p.m. to 8 p.m.).We prepare the selected furniture, transport it to your address in Madrid, assemble all the furniture that requires assembly, place it where you indicate and remove the packaging material.We deliver to any address in Madrid and the metropolitan area.

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