Privacy Policy

Identification of the data controller and contact information

In accordance with the provisions of the Federal Law on Protection of Personal Data in Possession of Individuals, GRUPO BOX2BOX MESTORAGE SAPI DE CV (hereinafter "BOX2BOX") makes available to you the following privacy notice.

BOX2BOX, is responsible for the use and protection of your personal data, in this sense and attending to the legal obligations established in the Federal Law on Protection of Personal Data in Possession of Individuals, through this instrument the data subjects are informed of the information that is collected from them and the purposes that will be given to such information.

In addition to the above, we inform you that BOX2BOX has its address located at:

Carretera Estatal 200 km 16070-70, interior 81 San Isidro, El Marqués, Querétaro, CP. 76246

Access and/or use of the Website attributes to you the condition of user (hereinafter, the "User" or "Users") of the same and implies acceptance, from such access and/or use, of this Privacy Policy.

If you have any questions, the User may contact Box2Box at the following email address: atencion@box2boxstorage.com

Data categories

The data collected through the Website corresponds to the category of contact identification data: Name and Surname, Phone and Email, as well as the IP address from which you access the data collection form.

Legitimization for processing

Box2Box is legitimized to process your contact data:
  • Based on Box2Box's legitimate interest in attending to information requests from Users through the Website, as well as to be able to provide them with their services.
  • Based on the explicit consent given by the User in case of sending commercial communications.

Processing purposes

Your personal data collected by Box2Box may be used for the following purposes:
  • Managing inquiries raised through email or Website.
  • Providing the requested services based on a contractual relationship.
  • Sending commercial communications about their services via email or other equivalent electronic communication means.
We remind you that the User can object to the sending of commercial communications by any means and at any time, by sending an email to the address indicated above.

Data retention

The personal data provided will be retained while the User does not express their will to unsubscribe from the services and during the period for which legal responsibilities may arise from the services provided.

Recipients

Your data will only be processed by Box2Box for the adequate provision of services offered on the Website.

On the other hand, we inform you that your personal data will not be shared with any authority, company, organization or person other than us and will be used exclusively for the indicated purposes.

Accuracy of data provided by the User

The User guarantees that the personal data provided are truthful and is responsible for communicating to Box2Box any modification of these. The User will be responsible, in any case, for the accuracy of the data provided, reserving Box2Box the right to exclude from the registered services any User who has provided false data, without prejudice to other actions that may be appropriate under Law.

Rights regarding your data

The User has the right to:
  • Know what personal data we have about you, what we use them for and the conditions of use we give them (Access).
  • Likewise, it is your right to request the correction of your personal information in case it is outdated, inaccurate or incomplete (Rectification).
  • Similarly, you have the right to have your information deleted from our records or databases when you consider that it is not being used adequately (Cancellation).
  • As well as to object to the use of your personal data for specific purposes (Opposition).

These rights are known as ARCO rights.

To exercise any of the ARCO rights, the respective request must be submitted in writing, by sending a letter or request in free format to the following address:

Carretera Estatal 200 km 16070-70, interior 81 San Isidro, El Marqués, Querétaro, CP. 76246

The above will also serve to know the procedure and requirements for exercising ARCO rights, however, the request to exercise these rights must contain the following information:
  • Full name
  • Copy of current official identification
  • Address
  • RFC or CURP
  • Email
  • Phone

The response to the request will be given within the following period: 20 business days, and will be communicated at the choice of the requester by email or by correspondence sent to the indicated address.

The contact data of the person or personal data department, who is in charge of processing ARCO rights requests, are as follows:
  • Responsible name: GRUPO BOX2BOX MEXSTORAGE SAPI DE CV
  • Address: Carretera Estatal 200 km 16070-70, interior 81, San Isidro, El Marqués, Querétaro, CP. 76246
  • Phone: +52 55 8037 4700
  • Email: atencion@box2boxstorage.com
  • Other contact means: here

It should be mentioned that at any time you can revoke your consent for the use of your personal data. Similarly, you can revoke the consent that, if applicable, you have granted us for the processing of your personal data. However, it is important that you keep in mind that not in all cases will we be able to attend to your request or conclude the use immediately, since it is possible that due to some legal obligation we are required to continue processing your personal data. Likewise, you should consider that for certain purposes the revocation of your consent will imply that we cannot continue providing the service you requested, or the conclusion of your relationship with us.

To revoke the consent you grant in this act or to limit its disclosure, the respective request must be submitted in writing, by sending a letter or request in free format to the following address:

Carretera Estatal 200 km 16070-70, interior 81 San Isidro, El Marqués, Querétaro, CP. 76246

Similarly, you may request the information to know the procedure and requirements for revoking consent, as well as limiting the use and disclosure of your personal information, however, these requests must contain the following information:
  • Full name
  • RFC or CURP
  • Information whose disclosure you wish to disauthorize
  • Email
  • Phone
  • Address

The response to the request for revocation or limitation of disclosure of your data will be given at the latest within the following period: 20 business days, and will be communicated at the choice of the requester, email or correspondence sent to the indicated address.

Data security

Box2Box has adopted the security levels required by applicable regulations appropriate to the nature of the data that is subject to processing at each moment and has established all technical means at its disposal to avoid the loss, misuse, alteration, unauthorized access and theft of data that the User provides through the Website, without prejudice to informing you that security measures on the Internet are not impregnable.

Box2Box undertakes to comply with the duty of secrecy and confidentiality regarding personal data in accordance with applicable legislation.

Privacy Policy Review

This privacy notice may undergo modifications, changes or updates derived from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other reasons, for which, we commit to keeping you informed about the changes that this privacy notice may undergo, however, you can request information about whether it has undergone any changes by sending a letter or request in free format to the following address:

Carretera Estatal 200 km 16070-70, interior 81 San Isidro, El Marqués, Querétaro, CP. 76246

Links to web pages

The Website may contain links to web pages of companies and entities of third parties. Box2Box cannot be held responsible for the way these companies treat privacy protection and personal data, so we advise you to carefully read the Privacy Policies of these web pages that are not owned by Box2Box in relation to the use, processing and protection of personal data.

Cookies

Box2box uses its own and third-party cookies on the Website. You can find all the information about our cookies and the third-party cookies used on the Website here. You can change cookie settings here.

Google Products

Google Analytics

This website uses Google Analytics, a web analytics service from Google Inc. («Google»). Google Analytics uses cookies. The information generated by the cookie about the user's use of this Website is usually transmitted to a Google server in the United States, where it is stored. However, by anonymizing the IP address on this Website, Google shortens your IP address within the Member States of the European Union or in other States signatories to the Agreement on the European Economic Area. Only in exceptional cases will the complete IP address be transmitted to a Google server in the United States, where it will be shortened.

Google uses this information on behalf of Box2box to analyze the user's use of this Website, to generate reports on activities on the Website and to provide Box2box with other services related to the use of the website and the Internet. The IP addresses transmitted by your browser in the context of Google Analytics will not be combined with other Google data.

The user can prevent the installation of cookies by configuring the corresponding options in their browser. However, the user should keep in mind that, in that case, they may not be able to use all the functions of this website. You can also prevent Google from processing the data generated by the use of this website (including your IP address) and collected by cookies, by downloading and installing the browser add-on available at the following link: https://tools.google.com/dlpage/gaoptout?hl=en.

In particular, it should be noted that Google Analytics has extended the code «gat._anonymizeIp();» to enable anonymized recording of IP addresses or a so-called «IP masking». We use this code to carry out the relevant anonymization.

You can prevent data collection by Google Analytics by clicking on the link shown below. By doing so, a deactivation cookie will be installed that will block future collection of your data during your visit to this website. Disable Google Analytics.

In addition, Google Analytics is used on this website to analyze data from AdWords and the double-click cookie for statistical purposes. If you want to prevent this, you can disable it in the Google Analytics and AdWords ad preferences manager.

Google Ads Conversions

By using Google Ads Conversions we can include advertisements for our services on external websites. Campaign data allows us to determine the effectiveness of each of the advertising measures. The aforementioned personalized advertising measure is adopted based on art. 6, paragraph 1, letter f) of the GDPR subject to the declaration of a legitimate interest. Our legitimate interest lies in displaying specific advertising for the target group. In this way we want to ensure that we show users advertisements that are of interest to them.

The reproduction of advertising media by Google takes place through the so-called «ad servers». For this purpose we use ad server cookies that allow measuring certain parameters for measuring success, such as ad views or user clicks. When the user accesses our website through a Google ad, Google Adwords saves a cookie on their device. These cookies are not designed to identify you personally, and as a rule they are deleted after 30 days. For these cookies, as a rule, the unique cookie ID, the number of advertisements per placement (frequency), the last click (relevant for conversion measurement) and deactivation information (indicating that the user no longer wants to be shown advertisements) are stored as analysis values. For this cookie, the unique cookie ID, the number of advertisements per placement (frequency), the last click (relevant for conversion measurement) and deactivation information (indicating that the user no longer wants to be shown advertisements), are normally stored as analysis values.

Since we cannot exercise any influence on the scope and use of the data collected through this Google tool, you can find more information at https://policies.google.com/privacy?hl=en.

You can disable the use of cookies by Google by accessing the page https://policies.google.com/technologies/ads?hl=en. You can also disable conversion tracking cookies by configuring your browser to block cookies from the «googleadservices.com» domain. However, keep in mind that, in that case, you may not be able to use all the functions of this website.

Google Ads Sense and Google DoubleClick

We use advertising services, specifically, Google DoubleClick for Publishers and Google AdSense. Google uses these cookies to make advertising more attractive to users and more valuable to publishers and advertisers. Cookies are usually used to select ads based on content that is relevant to a user, improve campaign performance reports and avoid showing ads that the user has already seen. Google DoubleClick for Publisher and Google AdSense is a web advertising service provided by Google, Inc. The user can consult here: https://policies.google.com/technologies/cookies?hl=en#types-of-cookies the type of cookies used by Google and their privacy policy https://policies.google.com/privacy?hl=en. Google DoubleClick for Publisher and Google AdSense work with advertising technology providers who have agreed to comply with their data use policy, you can find the list of Google DoubleClick for Publisher providers here: https://support.google.com/admanager/answer/9012903?hl=en&ref_topic=9007190 for Google AdSense here: https://support.google.com/adsense/answer/9012903?hl=en&ref_topic=7670012

Acceptance and Consent

The User declares to have been informed of the conditions on personal data protection, accepting and consenting to the processing of these by Box2Box, in the manner and for the purposes indicated in this Privacy Policy.
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