Frequently asked questions - Home storage

Question 1

How much does armament cost in Lisbon and Porto?

Accepted Answer

The price of armazenamento in Portugal with a Box2box starts from €31/month with everything included: home collection, safe armazenamento 24/7 in installations with video surveillance, digital inventory, delivery with assembly.On the contrary, two traditional frames where you pay for complete meters (from €60-95/month for 4m²), with Box2box paying only for the actual volume that your things occupy.Without periods of 2-3 months, without minimum permanence.Example: storing the contents of a room in Lisbon or Porto costs approximately €45-60/month with everything included.

Question 2

How much space do you need to assemble the minimum items?

Accepted Answer

In Box2box you only pay for the actual volume that your items occupy.How it works: contact us and find out what you intend to save, we give you orientative information in 15 minutes, the next day we collect our team calculates the precise real volume, we confirm the exact final price.Total flexibility: you need more space later, request new collection and expand, recover objects or reduce the price automatically.References: 1 small room content approximately €45-55/month, 1 full bedroom content €70-90/month, T1 apartment €120-150/month, T2 apartment €180-220/month.

Question 3

Were any objects recovered or something reduced?

Accepted Answer

Sim, at Box2box you only pay for the space it occupies.When retrieving objects from storage, the occupied volume reduces and the next volume automatically adjusts to the new volume.Pay only for what is still stored, without penalties for partial deliveries.You can recover objects whenever you want, all at once or gradually, and always reflect the actual saved volume.This is one of the big differences: you always pay only what you actually use.

Question 4

What cities in Portugal do Box2box service?

Accepted Answer

We offer complete arming service in Portugal in the main cities: Lisbon (all neighborhoods including Alfama, Bairro Alto, Chiado, Baixa, Belém, Campo de Ourique, Avenidas Novas, Alvalade, Benfica) and metropolitan area (Cascais, Oeiras, Amadora, Odivelas, Loures, Almada, Seixal).Porto (all neighborhoods including Ribeira, Cedofeita, Foz do Douro, Boavista, Campanhã, Paranhos) and metropolitan area (Vila Nova de Gaia, Matosinhos, Gondomar, Maia, Valongo).We collect where it is without additional cost per area.

Question 5

What are the advantages of Box2box vs. traditional armatures?

Accepted Answer

The main differences are comfort, price and flexibility.Traditional: você aluga carrinha, carrega, transporta para armazém.Box2box: our team collects at your home, packs professionally.To recover objects, traditional: you must go to the weapon, search, carry and return.Box2box: request from your telephone the objects you want and we have assembled.Price: traditional €60-95/month for full meters + caução 1-3 months.Box2box: from €31/month for real volume, without caution.Disassembly and assembly is included, as long as you do it yourself or pay an extra €150-250.

Question 6

How does digital inventory work?

Accepted Answer

The digital inventory is one of our main advantages.On collection day, each object is individually identified, we label it with a unique barcode and record a detailed description.Receive access to your personal area online 24/7 where you view all your saved items, search by type, select specific items to retrieve and track your order status.Never sketch out or save items, find items quickly and request specific deliveries easily.Data protected with encryption and GDPR compliance.

Question 7

Do I have to order-can I dismantle two items?

Accepted Answer

You don't need to worry.Box2box offers complete disassembly and packaging services.We provide packaging material and our team professionally packs clothes, goods and fragile objects with adequate protection.We dismantle beds, wardrobes, shelves and tables, we store parafuses in bags labeled by mobile.When you get back on the move, our team assembles everything in your house in Lisbon/Porto, leaves everything functional and removes the packaging.Basic disassembly and packaging are included in the service.If you prefer, you can pack small boxes yourself.

Question 8

How do your additional collections work?

Accepted Answer

You can add objects to your weapon whenever you want.Request through the personal area online or by telephone, we coordinate convenient data, equip the indicated address in Lisbon/Porto, pack and collect the new objects, update the digital inventory.The monthly price is adjusted to the new volume from the next.Small additional collections are generally without extra transportation costs.Total flexibility: unlimited pickups, different accommodation options, flexible morning or afternoon schedules.

Question 9

Can I cancel the service whenever I want?

Accepted Answer

Yes, you can cancel whenever you want with total flexibility.With no minimum stay, pay more by month and cancel without penalties.Just notify us 7 days in advance to coordinate the delivery of your two items.Without recovery procedures, a simple and transparent process.If the renovation ends but I give in, find a house quickly or change the plans, cancel immediately without paying extra months.You barely pay for the time you actually use.If you cancel and need to specify again, you can reactivate the service at any time.

Question 10

What insurance is included in the contract?

Accepted Answer

Each Box2box contract in Portugal includes basic insurance at no additional cost.Coverage: all objects stored during transportation and storage, maximum value of €2,500 per contract.Cover damage during transportation, damage during storage, losses and civil liability.For high value items (works of art, antiques, jewelry, pianos, collections) we recommend additional insurance with extended coverage.Accident rate: less than 0.5% of damage incidents, most resolved immediately.

Question 11

Is there surveillance in the installations?

Accepted Answer

However, the Box2box installations have maximum 24-hour security: 24/7 video surveillance in all areas, in-person physical surveillance, biometric access control, alarms connected to a 24-hour central unit, fire protection with detectors and extinguishers.Controlled temperature and humidity air conditioning, protection against Portuguese humidity.Installations with all Portuguese licenses and safety certifications.Insurance included with coverage up to €2,500.Incident rate: 0% theft or loss, less than 0.5% total incidents (small transport damage).

Question 12

Is Box2box suitable for companies?

Accepted Answer

Sim, Box2box is excellent for companies in Portugal.Use cases: stock storage for e-commerce, business files (invoices, contracts, processes), desk furniture during moves, temporarily unused equipment.Advantages: invoices with company NIF, deductible VAT, online business area for management, scheduled deliveries without desk hours, volume flexibility according to business.Sectors we use: electronic commerce, consulting, marketing, architecture, lawyers, accountants, real estate.From €80/month second volume, much more economical than finding additional commercial space.

Question 13

How long does it take to deliver two more items?

Accepted Answer

Deliveries are fast and convenient.Request through the online personal area, select the specific items you want to recover, choose your preferred data and indicate your location.We prepare unassembled objects, verify their condition and coordinate delivery.We transport to your home in Lisbon/Porto, we assemble vehicles, place where to indicate and remove packaging.Available times: morning 9am-2pm or afternoon 2pm-7pm.Deliveries throughout the metropolitan area of ​​Lisbon and Porto without extra costs per area.You can recover only a few objects, you do not need to remove everything.

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Pricing

How much does armament cost in Lisbon and Porto?

How much space do you need to assemble the minimum items?

Were any objects recovered or something reduced?

Cobertura

What cities in Portugal do Box2box service?

Comparação

What are the advantages of Box2box vs. traditional armatures?

Service

How does digital inventory work?

Do I have to order-can I dismantle two items?

How do your additional collections work?

Can I cancel the service whenever I want?

Segurança

What insurance is included in the contract?

Is there surveillance in the installations?

Empresas

Is Box2box suitable for companies?

Entrega

How long does it take to deliver two more items?

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