Frequently asked questions

Question 1

How much does armament cost in Lisbon and Porto?

Accepted Answer

The price of armazenamento in Portugal with a Box2box starts from €20/month with everything included: home collection, safe armazenamento 24/7 in installations with video surveillance, digital inventory, delivery with assembly.On the contrary, two traditional frames where you pay for complete meters (from €60-95/month for 4m²), with Box2box paying only for the actual volume that your things occupy.Without periods of 2-3 months, without minimum permanence.Example: storing the contents of a room in Lisbon or Porto costs approximately €45-60/month with everything included.

Question 2

How much space do you need to assemble the minimum items?

Accepted Answer

In Box2box you only pay for the actual volume that your items occupy.How it works: contact us and find out what you intend to save, we give you orientative information in 15 minutes, the next day we collect our team calculates the precise real volume, we confirm the exact final price.Total flexibility: you need more space later, request new collection and expand, recover objects or reduce the price automatically.References: 1 small room content approximately €45-55/month, 1 full bedroom content €70-90/month, T1 apartment €120-150/month, T2 apartment €180-220/month.

Question 3

Were any objects recovered or something reduced?

Accepted Answer

Sim, at Box2box you only pay for the space it occupies.When retrieving objects from storage, the occupied volume reduces and the next volume automatically adjusts to the new volume.Pay only for what is still stored, without penalties for partial deliveries.You can recover objects whenever you want, all at once or gradually, and always reflect the actual saved volume.This is one of the big differences: you always pay only what you actually use.

Question 4

Is Box2box a cheap storage unit?

Accepted Answer

Yes, Box2box is a cheap storage unit compared to traditional storage facilities. The price starts from €20/month for secure 24/7 storage, with first pickup free for volumes up to 3m³. This represents up to 30% savings compared to conventional storage units, where you must add the storage rental (€80-150/month for complete meters), van transportation every time you need something (€60-80), deposits of 2-3 months (€200-400 tied up) and wasted time on trips. With Box2box you only pay for the real volume your belongings occupy, without empty spaces. Professional packing from €10 and subsequent deliveries from €9 are available with additional cost depending on volume. A cheap storage unit doesn't mean low quality: we offer facilities with 24/7 surveillance, basic protection included and optional customer web portal to manage deliveries and invoices. Comparing the total cost (rental + transport + deposits + time), Box2box is more economical and convenient.

Question 5

How much does a storage unit cost per month?

Accepted Answer

The cost of a storage unit per month with Box2box starts from €20/month for secure 24/7 storage. The final price depends on the real volume your belongings occupy, you don't pay for complete meters as in traditional storage units. For example, storing the contents of a bedroom (bed, wardrobe, nightstands, boxes) costs between €45-60/month, while a complete 2-bedroom apartment comes out at €80-120/month. The first pickup is free for volumes up to 3m³. Professional packing and subsequent deliveries have an additional cost depending on volume, with surcharge for urgent express service or very frequent deliveries. No deposits of several months, no minimum permanence and no hidden costs. Compared to a traditional storage unit that costs €80-150/month (for complete meters even if you don't fill them) plus renting a van every time you need something (€60-80), gasoline (€15-25), parking and wasted time, Box2box is up to 30% more economical. You can adjust the cost monthly: if you add or remove objects, the price is automatically recalculated according to your real space with total flexibility.

Question 6

Is there storage rental without permanence?

Accepted Answer

Yes, we offer storage rental without permanence after the first cycle of 28 days. You can use the service from the minimum of 28 days to several years according to your needs, without mandatory annual contracts. You pay every 28 days and, once the first cycle is exceeded, you cancel whenever you want by notifying 15 days in advance, without additional penalties. Storage rental without permanence is ideal for temporary situations such as renovations (2-3 months), moves between apartments (1-2 months), stays abroad, summer storage or any specific need. Unlike traditional storage units that force you into 6-12 month contracts with severe penalties if you cancel early, with Box2box you have flexibility: you use the storage for the exact time you need paying only for that period. If you cancel less than 72 hours before the initial pickup, a compensation of €90 is applied, but once the service has started and the first cycle of 28 days has passed, you can cancel freely respecting the 15-day notice.

Question 7

Are there economical storage units with good quality?

Accepted Answer

Yes, Box2box offers economical storage units without sacrificing quality or security. Our prices from €20/month include secure 24/7 storage. The first pickup is free up to 3m³, professional packing from €10 and deliveries from €9 depending on volume. We offer facilities with 24/7 surveillance, access control, fire protection and basic insurance included. Economical storage units don't mean worse service: we save costs by eliminating intermediaries (you don't pay rent for premises in prime areas, or receptionists, or massive advertising) and transfer that saving to customers. In addition, we optimize space: you only pay for the real volume your belongings occupy, not for complete square meters half empty as in traditional storage units. To find quality economical storage units, compare the total price including transport, materials and deposits. Box2box is up to 30% cheaper than conventional storage units without sacrificing service quality: home pickup, flexible deliveries and optional web portal to manage everything online.

Question 8

Are there any hidden fees?

Accepted Answer

No hidden fees. The monthly price you see includes storage and insurance. Pickup and deliveries are quoted separately based on volume and distance.

Question 9

Can I change my storage size?

Accepted Answer

Yes. You can upgrade or downgrade your storage space at any time with no penalty.

Question 10

What payment methods do you accept?

Accepted Answer

We accept credit and debit cards. Payment is processed automatically on a monthly basis.

Question 11

What cities in Portugal do Box2box service?

Accepted Answer

We offer complete arming service in Portugal in the main cities: Lisbon (all neighborhoods including Alfama, Bairro Alto, Chiado, Baixa, Belém, Campo de Ourique, Avenidas Novas, Alvalade, Benfica) and metropolitan area (Cascais, Oeiras, Amadora, Odivelas, Loures, Almada, Seixal).Porto (all neighborhoods including Ribeira, Cedofeita, Foz do Douro, Boavista, Campanhã, Paranhos) and metropolitan area (Vila Nova de Gaia, Matosinhos, Gondomar, Maia, Valongo).We collect where it is without additional cost per area.

Question 12

What are the advantages of Box2box vs. traditional armatures?

Accepted Answer

The main differences are comfort, price and flexibility.Traditional: você aluga carrinha, carrega, transporta para armazém.Box2box: our team collects at your home, packs professionally.To recover objects, traditional: you must go to the weapon, search, carry and return.Box2box: request from your telephone the objects you want and we have assembled.Price: traditional €60-95/month for full meters + caução 1-3 months.Box2box: from €20/month for real volume, without caution.Disassembly and assembly is included, as long as you do it yourself or pay an extra €150-250.

Question 13

How does digital inventory work?

Accepted Answer

The digital inventory is one of our main advantages.On collection day, each object is individually identified, we label it with a unique barcode and record a detailed description.Receive access to your personal area online 24/7 where you view all your saved items, search by type, select specific items to retrieve and track your order status.Never sketch out or save items, find items quickly and request specific deliveries easily.Data protected with encryption and GDPR compliance.

Question 14

Do I have to order-can I dismantle two items?

Accepted Answer

You don't need to worry.Box2box offers complete disassembly and packaging services.We provide packaging material and our team professionally packs clothes, goods and fragile objects with adequate protection.We dismantle beds, wardrobes, shelves and tables, we store parafuses in bags labeled by mobile.When you get back on the move, our team assembles everything in your house in Lisbon/Porto, leaves everything functional and removes the packaging.Basic disassembly and packaging are included in the service.If you prefer, you can pack small boxes yourself.

Question 15

How do your additional collections work?

Accepted Answer

You can add objects to your weapon whenever you want.Request through the personal area online or by telephone, we coordinate convenient data, equip the indicated address in Lisbon/Porto, pack and collect the new objects, update the digital inventory.The monthly price is adjusted to the new volume from the next.Small additional collections are generally without extra transportation costs.Total flexibility: unlimited pickups, different accommodation options, flexible morning or afternoon schedules.

Question 16

Can I cancel the service whenever I want?

Accepted Answer

Yes, you can cancel whenever you want with total flexibility.With no minimum stay, pay more by month and cancel without penalties.Just notify us 7 days in advance to coordinate the delivery of your two items.Without recovery procedures, a simple and transparent process.If the renovation ends but I give in, find a house quickly or change the plans, cancel immediately without paying extra months.You barely pay for the time you actually use.If you cancel and need to specify again, you can reactivate the service at any time.

Question 17

Can I rent a storage unit online completely?

Accepted Answer

Yes, with Box2box you can rent a storage unit online 100% digitally without visiting any physical facility. The entire contracting process is done from our website or by calling by phone: you request a quote online by filling out the form in 2 minutes (or call directly), you receive an immediate price according to your needs, our sales team contacts you to coordinate the pickup date and time that best suits you, you pay securely with a card and finalize the contract completely online. Once you are a Box2box customer, you have access to a customer web portal where you can manage everything optionally: request deliveries whenever you want (total or partial), request additional pickups, check invoices and manage your account. Online storage rental is more convenient because you don't waste time on commercial visits, trips to industrial estates or in-person signatures. For security reasons, only authorized Box2box personnel access the storage facilities. Our professional team takes care of everything: picks up at your home (first pickup free up to 3m³), packs with professional materials, stores securely 24/7 and returns to you when you need it. 100% online management from contracting to final return.

Question 18

Do you offer storage with home pickup?

Accepted Answer

Yes, storage with home pickup is our main service and the first pickup is free for volumes up to 3m³. It works like this: you request a quote online in 2 minutes, our sales team contacts you to choose together a date and time that suits you, our professional team goes to your house with all the necessary materials (boxes, bubble wrap, blankets), packs each object with professional care (with additional cost depending on volume from €10), transports it to our secure facilities with 24/7 surveillance and documents your belongings. You don't lift a finger, you don't rent a van, you don't carry weight and you don't waste time on trips. Storage with home pickup is available in Lisbon and Porto without zone surcharge. When you need to recover your things, you simply request it by phone or from the customer web portal (optional), select which objects you want (all or just some) and we bring them back to your home with additional cost from €9. It's like having a traditional storage unit but without leaving home: everything is managed at home with professionals who take care of your belongings.

Question 19

Do I need to hire separate transport for the storage?

Accepted Answer

No, with Box2box you don't need to hire separate transport for the storage. Unlike traditional storage units where you must rent a van (€60-80 per day) every time you store or retrieve things, our service includes all transport from day one. The monthly price covers both the initial pickup at your home and subsequent deliveries when you request them. Our professional team brings the appropriate vehicle according to the volume of your objects (van, small truck or large truck), takes care of loading and unloading carefully, and transports everything to the secure facilities. This makes it much more economical: if with a traditional storage unit you need to go 3 times a year, you spend €180-240 just on van rental, plus gasoline (€30-50 each time) and your time. With Box2box everything is included in your monthly rate without extra costs for transport. It's cheaper, more convenient and professional.

Question 20

What insurance is included in the contract?

Accepted Answer

Each Box2box contract in Portugal includes basic insurance at no additional cost.Coverage: all objects stored during transportation and storage, maximum value of €2,500 per contract.Cover damage during transportation, damage during storage, losses and civil liability.For high value items (works of art, antiques, jewelry, pianos, collections) we recommend additional insurance with extended coverage.Accident rate: less than 0.5% of damage incidents, most resolved immediately.

Question 21

Is there surveillance in the installations?

Accepted Answer

However, the Box2box installations have maximum 24-hour security: 24/7 video surveillance in all areas, in-person physical surveillance, biometric access control, alarms connected to a 24-hour central unit, fire protection with detectors and extinguishers.Controlled temperature and humidity air conditioning, protection against Portuguese humidity.Installations with all Portuguese licenses and safety certifications.Insurance included with coverage up to €2,500.Incident rate: 0% theft or loss, less than 0.5% total incidents (small transport damage).

Question 22

Is Box2box suitable for companies?

Accepted Answer

Sim, Box2box is excellent for companies in Portugal.Use cases: stock storage for e-commerce, business files (invoices, contracts, processes), desk furniture during moves, temporarily unused equipment.Advantages: invoices with company NIF, deductible VAT, online business area for management, scheduled deliveries without desk hours, volume flexibility according to business.Sectors we use: electronic commerce, consulting, marketing, architecture, lawyers, accountants, real estate.From €20/month second volume, much more economical than finding additional commercial space.

Question 23

How long does it take to deliver two more items?

Accepted Answer

Deliveries are fast and convenient.Request through the online personal area, select the specific items you want to recover, choose your preferred data and indicate your location.We prepare unassembled objects, verify their condition and coordinate delivery.We transport to your home in Lisbon/Porto, we assemble vehicles, place where to indicate and remove packaging.Available times: morning 9am-2pm or afternoon 2pm-7pm.Deliveries throughout the metropolitan area of ​​Lisbon and Porto without extra costs per area.You can recover only a few objects, you do not need to remove everything.

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