GENERAL TERMS AND CONDITIONS

This contract has as its purpose the provision of collection, transport and storage services for furniture, goods or volumes (hereinafter referred to as MERCHANDISE), from the collection address indicated by the CLIENT to one of the logistics centers of STUFF2BOX UNIP LDA (hereinafter referred to as the COMPANY), using one or more means of transport.

The COMPANY has several storage centers located in different geographical areas. Thus, the assignment of the center where the MERCHANDISE will be stored will depend on the existing logistical and operational availability at each moment, without this implying any change in the price agreed with the CLIENT.

The service also includes the subsequent transport of the MERCHANDISE from the storage center to the delivery address that the CLIENT may indicate, always within the contract validity period.

The service will be considered completed at the moment when the COMPANY delivers the MERCHANDISE at the indicated address, under the previously agreed conditions.

The services covered by this contract are those described in the First Clause, as well as all additional services corresponding to the category contracted by the CLIENT. These complementary services, when applicable, will be specified in the particular conditions attached to this contract.

The COMPANY will carry out the transport of goods or objects from the collection address indicated by the CLIENT to the designated storage center only once, as well as the subsequent transport from that center to the delivery address indicated by the CLIENT.

Any additional trip requested by the CLIENT, whether for partial deliveries, intermediate withdrawals or subsequent reshipments, will be billed separately and will be the responsibility of the CLIENT, with a minimum cost of 9 euros.

The specific location of the MERCHANDISE within the facilities will be determined exclusively by the COMPANY, which may, for operational or availability reasons, relocate the goods between different logistics centers, without this implying any contractual change or additional cost for the CLIENT.

The CLIENT will not have direct or individualized access to the storage center. Access will be reserved exclusively for authorized COMPANY personnel, who will be responsible, upon request from the CLIENT, for delivering the MERCHANDISE at the address indicated by them.

The CLIENT must inform the COMPANY, at the request of the carrier, about any relevant circumstances for the correct execution of the contracted service, including access conditions to the property, such as existence and availability of parking spaces, height of the residence, width of corridors, presence of stairs, existence and possible use of elevators or freight elevators, ongoing works or any other factor that may interfere with the provision of the service.

If the building does not have an elevator and it is necessary for workers to go up or down stairs or steps, a supplement will be applied calculated based on the volume of the MERCHANDISE and the number of floors to go up or down. This supplement will be 5 euros (VAT included) for each square meter of transported merchandise, multiplied by the number of floors involved.

4.1 – Logistical limitations and access

The COMPANY does not have the capacity or authorization to carry out operations with ropes through the window, cranes or lifting platforms. If the collection or delivery requires this type of means, the CLIENT will be responsible for contracting them and assuming the respective costs.

For loading and unloading, it is understood that the COMPANY's vehicles must be able to be placed at the door of the collection or delivery location, or at a maximum distance of 50 meters on foot. If, for any reason (such as narrow streets, restricted access or pedestrian areas, or absence of parking), this is not possible, and it becomes necessary to use additional labor or smaller vehicles, the resulting costs will be borne by the CLIENT, with a minimum supplement of 50 euros.

In services with collection and delivery in the same locality, any supplement applied in the collection will also be applicable in the delivery. When the origin and destination points are in different localities, and one of them is outside the established coverage area (Lisbon, Porto, Coimbra, Faro or Braga), a supplement of 0.90 euros per additional kilometer traveled (round trip) will be applied, taking as reference the center of the city where the service was contracted. The complete list of covered localities can be consulted on our website.

Other applicable supplements:

• Assembly and disassembly: 60 euros/hour
• Parking supplement: minimum 50 euros (in pedestrian or restricted areas, the cost may increase)
• Additional trip supplement: minimum 100 euros (service independent of the contract)
• Transport to clean point: minimum 35 euros (may increase according to volume)
• Box sale: 3 euros per unit
• Box packaging: 7 euros per unit
• Cabinet box sale: 8 euros per unit
• Cabinet box packaging: 12 euros per unit
• Stairs supplement: 5 euros per m² per floor
• Kilometer supplement: 0.90 euros per kilometer (round trip)

The COMPANY undertakes to carry out the transport and storage of the MERCHANDISE as indicated in the inventory signed by both parties, for the price and conditions established in the respective particular conditions, plus, when applicable, the additional costs described in clause FOURTH.

It is the CLIENT's responsibility to ensure, at their own expense, all necessary administrative formalities for the execution of the service. Not included in the contract price are any fees, customs duties, taxes, certificates of origin or change of residence, consular expenses, transshipments or other legal or administrative charges, which must be borne by the CLIENT. The COMPANY undertakes to present documentary evidence of these charges, if requested.

Unless expressly stipulated otherwise, payment for the service will be made as follows:

1. Reservation: To confirm the service reservation, the CLIENT must pay a minimum deposit of 5 euros, by credit or debit card, through a secure link sent by email. This amount will be subsequently deducted from the first payment.
2. Initial payment: After collection, the services actually provided up to that moment will be charged, including collection transport, applicable supplements and the first monthly storage payment, deducting the amount paid as deposit. The amount will be automatically charged to the card indicated by the CLIENT.
3. Subsequent monthly payments: They will be charged in advance on a monthly basis, through automatic debit on the provided card, in cycles of 30 or 31 days, while the CLIENT maintains the use of the storage space.

The storage service is automatically renewed at the end of each monthly, semiannual or annual period (as agreed), unless the CLIENT communicates the cancellation with a minimum of 15 days advance notice regarding the renewal date (in the case of monthly payments).

The COMPANY reserves the right to update the monthly or transport value after the first six (6) months of contract, with a maximum increase limit of 15%. This update may be carried out up to twice a year and will always be justified by changes in operational costs.

When the CLIENT requests the delivery of the MERCHANDISE, the transport costs and applicable supplements will be automatically charged to the previously indicated credit or debit card.

The COMPANY will deliver to the CLIENT a receipt for each amount received and, once the move is completed, will issue the corresponding invoice, according to the tax regime applicable in Portugal.

The minimum duration of the contract will be three (3) months, counted from the date on which the CLIENT's goods are collected.

The storage service will be automatically and successively renewed at the end of each contracted period (monthly, semiannual or annual, as agreed), unless written communication from the CLIENT indicating their intention not to renew, with a minimum notice of fifteen (15) days regarding the renewal date.

The CLIENT may benefit from a discount on the monthly payment if they commit to a minimum stay period of six (6) or twelve (12) months, maintaining monthly payment. In case of non-compliance with the loyalty period, the CLIENT must pay the difference between the discounted rate and the standard rate applicable to the remaining monthly payments until completing the agreed period.

Once the initial stay period is completed, the contract will be automatically renewed for the same period initially agreed. However, during this new renewal, the CLIENT may cancel the contract at any time, before the end of the new period, by written notification. In this case, the CLIENT must reimburse the value of the discount applied in the monthly payments already elapsed of the new period.

The CLIENT undertakes to keep updated the data of the payment method associated with the contract. In case of expiration, error or rejection of the bank card, STUFF2BOX UNIP. LDA (hereinafter, the COMPANY) or an external collection company will notify the CLIENT to regularize the situation as soon as possible.

In case of total or partial non-payment, bank return or delay in payment of the agreed monthly payments, a monthly penalty of 15% will be applied to the amount in debt, without prejudice to the applicable legal interest.

If, after a period of 20 consecutive days from the sending of formal payment notification by the COMPANY or the external collection company, the CLIENT does not regularize the debt, the contract will be automatically resolved, without need for judicial declaration. In this case, the CLIENT must indicate date, time and place for the return of the goods, upon full payment of the amounts in debt.

If, once the contract is resolved, the CLIENT does not provide instructions for collecting the goods nor settles the pending amounts, the COMPANY will keep the goods in deposit for a maximum period of SIX (6) months. During this period, monthly payments will continue to be charged, adding their value to the total debt. The CLIENT may request the delivery of the goods at any time, upon full payment of the due amounts and according to the rates in force.

After the six (6) month period without the CLIENT having proceeded to payment and withdrawal of the goods, they will be considered abandoned, under the provisions of article 460 of the Portuguese Civil Code. The COMPANY will send new communication to the CLIENT by email (official means of communication between the parties), warning that, after seven (7) additional days without response or action, it will be understood that the CLIENT has renounced the factual power over the goods and they may be occupied or alienated by the COMPANY.

The CLIENT expressly authorizes the COMPANY to, as the case may be:

1. Proceed with the sale of the goods to third parties, directly or through a specialized company. The proceeds obtained will serve to cover, first, the costs of collection, cleaning and sale of the goods; second, the pending debts of the CLIENT to the COMPANY; and, if there is a remaining balance, it will be made available to the CLIENT.
2. Proceed with the free delivery of the goods to non-profit entities (e.g., IPSS or people in need), who will give them the destination they consider appropriate.

If the goods are not accepted or cannot be sold, the CLIENT authorizes the COMPANY to proceed with their forwarding for destruction or landfill, with the respective costs fully borne by the CLIENT, who expressly waives the right to demand proof of the final destination given to the goods.

Without prejudice to the provisions in the previous paragraphs, the COMPANY reserves the right to take legal action against the CLIENT for the collection of the amounts in debt, through formal certified communication with content verification, sent to the email address provided by the CLIENT.

The CLIENT declares, under their exclusive responsibility, that the goods, packaging or furniture subject to the transport and storage service are goods of legal course, and that they do not contain flammable, explosive, dangerous substances, nor perishable food products.

The CLIENT also declares that they know the exact content of all volumes delivered and that they assume full responsibility for them. In case the goods are delivered previously packaged in boxes, bags, backpacks, suitcases or similar packaging, closed or sealed, and whose content has not been verified by the COMPANY, it will not be responsible for losses, damages or deterioration that may occur in the objects in question.

It is expressly discouraged to store televisions or other electronic devices without their original packaging. The transport and handling of these articles involves inevitable risks when the packaging material used is not the specific one from the manufacturer. If the CLIENT includes such devices in the inventory without the respective original box, the COMPANY declines any responsibility for eventual damages that may occur during transport or storage.

The CLIENT undertakes to use appropriate packaging, in good condition and properly packaged, being responsible for any consequences derived from the use of defective, inadequate or insufficient materials. This responsibility includes damage to merchandise, to third-party goods, to COMPANY workers, to handling equipment or to the vehicles used.

To facilitate compliance with this obligation, STUFF2BOX UNIP. LDA provides the CLIENT with professional packaging service, with a cost starting from 10 euros, calculated based on the space occupied in square meters.

In the event that the CLIENT does not use the COMPANY's packaging service nor ensures adequate packaging of the goods, it is considered that they will not be covered by the COMPANY's insurance, and the CLIENT expressly waives any right to claim in case of loss, damage or deterioration.

The COMPANY undertakes to prepare a detailed inventory of the furniture, belongings and objects delivered by the CLIENT for transport and storage. This inventory will be signed and stamped by a COMPANY responsible, with a copy provided to the CLIENT as proof.

Before collection, the CLIENT must present an express and detailed declaration of any objects that have special value, being mandatory to indicate all goods whose unit value exceeds five hundred (500) euros.

The transport and storage of goods of an artistic, historical or collection nature is strictly prohibited, given their special sensitivity and the risk associated with their handling.

In addition, whenever, in the opinion of the COMPANY's technical personnel, a risk of damage, deterioration or structural fragility of certain goods is identified — because they are in poor condition, show visible damage, are fragilely packaged or require manipulations with high risk —, this fact will be expressly indicated in the inventory. In these cases, the COMPANY reserves the right to decline any responsibility for damages that may result from the transport or storage of these goods.

The COMPANY undertakes to insure the transported, handled and stored goods, as long as they are properly reflected in the inventory, up to a maximum value of three thousand (3,000) euros per contract.

Additionally, a coverage limit of five hundred (500) euros per object, furniture or individual piece is established. In case the total estimated value of the goods exceeds 3,000 euros, the CLIENT may, on their own initiative, contract additional private insurance to cover the excess value not covered by the COMPANY's base policy.

The COMPANY will provide the CLIENT, whenever requested, with the name of the insurance company with which the insurance was contracted, as well as the policy number in force.

Once the removal service is completed, the CLIENT must sign a copy of the inventory delivered by the Carrier, confirming the complete receipt and in good condition of all furniture, goods and boxes included in the contracted service.

From that moment, and unless expressly indicated otherwise by the CLIENT, it will be considered that the service provision was completed in full or regarding the part of the delivery carried out.

The CLIENT will have a maximum period of forty-eight (48) hours from delivery to communicate in writing to the COMPANY any damage, loss or anomaly detected in the delivered goods. After this period, no claim regarding the state of the merchandise will be accepted.

In case the CLIENT chooses to collect their belongings directly at the COMPANY's facilities, through an external carrier, they must previously inform that person of the obligation to verify the state of the goods before loading them. Once the merchandise is removed, the COMPANY declines any responsibility for subsequent damages, presuming that they may be caused by third parties outside their control.

1. Cancellation or postponement by the CLIENT
   The cancellation or postponement of the goods collection service on the CLIENT's initiative, with less than 72 hours advance notice, will imply the payment of compensation in the amount of 90€ (VAT included), in the case of the initial collection.
   For additional services (partial deliveries or successive collections), the compensation will correspond to the cost of the trip and the logistics resources already mobilized.
   If the CLIENT notifies the cancellation or postponement with more than 72 working hours advance notice, no compensation will be due to either party.
   
   
2. Time slot and penalties for CLIENT absence or delay
   The service will be scheduled within a time slot defined by the COMPANY, during which the CLIENT undertakes to be present at the indicated location.
   If the CLIENT is late or does not show up without valid justification, the following penalties will be applied:
   • Delay over 20 minutes: penalty of 20 €
   • Delay over 50 minutes: penalty of 50 €
   • Non-appearance (no response to phone or doorbell): penalty of 90 € and automatic service cancellation
   
   
3. Right of free resolution (withdrawal)
   The CLIENT may exercise their right of free resolution without need for justification, within 14 calendar days after contracting, provided that the service has not yet been started.
   If the CLIENT exercises this right within the 72 hours preceding the scheduled date for collection, the COMPANY may charge the expenses actually incurred, including trips and logistics already activated, up to a maximum of 90 €.
   
   
4. Exercise of the right of free resolution
   The CLIENT must communicate their decision to withdraw from the contract through email addressed to contacto@box2boxstorage.com, including in the body of the message or as an attachment the following form:
   
   
   To the attention of STUFF2BOX UNIP LDA Through this communication, I hereby exercise my right of free resolution of the service provision contract: – Ordered on (*) / Received on (*) – Name of the consumer or consumers – Address of the consumer or consumers – Date (*) Cross out what is not relevant.

Any notification or communication that must be carried out between the parties under this contract must be made in writing, through any means that allows proving both the content of the message and its receipt by the recipient.

Notifications will take effect from the date of their effective receipt at the physical or electronic address indicated by each party in the particular conditions of the contract.

For operational purposes, the email indicated by the CLIENT will be considered the usual means of communication between the parties, unless expressly stated otherwise.

For the resolution of any litigation, divergence or controversy arising from the interpretation, execution or application of this contract, the parties expressly agree to submit to the exclusive jurisdiction of the Judicial Courts of the District of Lisbon, waiving any other forum that might be applicable to them.

Neither party will be considered responsible for contractual non-compliance when these result directly from force majeure situations, understanding as such any unpredictable or inevitable event that prevents total or partial compliance with the assumed obligations.

Among others, the following will be considered cases of force majeure: fires, floods, earthquakes, pandemics, general or sector strikes, armed conflicts, acts of terrorism, government decisions, cuts in essential supplies or any other event beyond the reasonable control of the affected party.

The party invoking a force majeure situation must notify the other party as soon as possible, with obligations being suspended while the situation persists. Once the cause of force majeure is overcome, the parties will resume contract compliance under the originally agreed terms.