Box2Box: the door-to-door storage service changing the rules of storage in Spain
Box2Box is a door-to-door storage service that eliminates the need to visit a physical storage facility. The team picks up your belongings at home, packs them professionally and stores them in secure warehouses with 24/7 surveillance. When you need something back, you request it from the app and it's delivered within 24-48 hours.
We spoke with the founders, Sander van Steijn and Guillaume Jorquera, to understand how the service works and where it's heading.
How the idea for Box2Box was born
The idea was born from the founders' direct experience with the problems of traditional storage.
"The idea came from various trips we've made. We always reached the same conclusion: transporting and storing things is complicated." — Guillaume Jorquera, co-founder of Box2Box.
The traditional storage model forces customers to rent a van, load their belongings, drive to an industrial estate and manage everything themselves. Box2Box reverses that process: the service comes to the customer.
"We wanted to offer clients a digital, intuitive solution that allows them to stop wasting time and effort renting storage units." — Sander van Steijn.
What the Box2Box service includes
The door-to-door storage service includes everything needed with no hidden costs:
- Free home pickup for 1-3 m2 spaces (minimum 3-month stay on monthly plan)
- Professional packing by the Box2Box team
- Transport included to secure storage warehouses
- Digital photo inventory accessible 24/7 from the app
- Partial deliveries within 24-48 hours — request only the items you need
- Basic insurance included with premium option for high-value items
There are no limits on quantity or size of items. The only restrictions are food and flammable materials.
Cities where Box2Box operates
Box2Box offers pickup and delivery service in Spain's major cities:
The service is also available in Portugal (Lisbon and Porto) and Mexico (Queretaro).
The challenge of a digital storage unit: convincing without physical keys
One of Box2Box's main challenges is changing the mindset of customers used to having a key and physical access to their storage unit.
"It's a fact that people who rent storage typically want physical access with keys to their belongings." — Guillaume Jorquera.
However, experience shows that once customers try the convenience of the door-to-door service, their perception changes:
"Once we demonstrate the convenience of our service including transport, clients begin reconsidering the importance of physical access."
Security and guarantees
Security is one of the most common concerns among storage service customers. Box2Box addresses this with concrete measures:
- 24/7 surveillance with cameras and alarms in all warehouses
- Insurance included covering all stored items
- Digital photo inventory so customers know exactly what they have stored and its condition
"We offer insurance covering everything, and all our warehouses have alarms and cameras maintaining complete security." — Guillaume Jorquera.
Box2Box vs traditional storage
| Factor | Box2Box | Traditional storage |
|---|---|---|
| Transport | Included (door-to-door) | Customer rents a van |
| Facility access | Not needed — deliveries in 24-48h | Multiple trips to the facility |
| Inventory | Digital with photos in the app | Manual, no visibility |
| Deposit | No deposit required | 2-3 months security deposit |
| Lock-in | No mandatory minimum stay | Often 6+ months |
| Partial retrieval | Yes (specific items) | Visit and search yourself |
The future: Smart Cities and connected apartments
Box2Box positions itself as part of the evolution towards smart cities where urban space is optimized for housing and essential services.
"In the future, cities will evolve significantly, leaving central urban space for housing and essential activities. Our app will integrate into smart apartments allowing any tenant to access transport or storage services with one click." — Guillaume Jorquera.
The Box2Box model is inspired by Clutter, the American startup that expanded self-storage services across North America, adapted for the European and Latin American market.
Frequently asked questions about Box2Box
What is Box2Box and how does it work?
Box2Box is a door-to-door storage service. The team comes to your home, picks up and packs your belongings, stores them in secure warehouses and returns them when you need them. Everything is managed from the app.
Which cities does Box2Box serve?
Box2Box operates in Madrid, Barcelona, Valencia, Seville and Malaga in Spain, Lisbon and Porto in Portugal, and Queretaro in Mexico.
Is it safe to store my things with Box2Box?
Yes. All warehouses have 24/7 surveillance with cameras and alarms. The service also includes basic insurance for all stored items.
How much does Box2Box cost?
Prices depend on the space you need and the city. Check the current prices on the website. Pickup is free for 1-3 m2 spaces.
Can I retrieve just some items without taking everything out?
Yes. Box2Box allows partial deliveries. You can request the return of specific items within 24-48 hours without moving the rest.
Is there a minimum stay or deposit?
No mandatory minimum stay or deposit. On the monthly plan, free pickup for 1-3 m2 requires a minimum 3-month stay.
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Box2Box Storage
Door-to-door storage service operating in Spain, Portugal, and Mexico.
